Customer Service Agent – Advanced English (On-site Santiago)

About the role

We are looking for fluent English‑speaking Customer Service Agents to provide support for a clothing store serving customers in the United States. The position is based in Santiago, Chile and operates on Eastern Standard Time.

Key responsibilities

• Handle inbound and outbound customer contacts via phone, email and chat.
• Resolve inquiries, complaints and product‑related issues while maintaining a positive customer experience.
• Update and manage customer information in the CRM system.
• Follow up on pending cases and ensure timely closure.
• Collaborate with team members to meet performance targets and service level agreements.

Required profile

• Exceptional command of spoken and written English.
• Strong empathy, patience and problem‑solving abilities.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and interpersonal skills.
• Goal‑oriented with a customer‑centric mindset.

Required skills

• Proficiency with call center software.
• Experience using CRM tools.
• General computer literacy.

What we offer

• Gross monthly salary of 850,000 CLP (including legal bonus).
• Five‑day on‑site training paid at 5,000 CLP per day.
• Rotating shifts covering Monday‑Friday and weekends, aligned with EST.
• Opportunities for growth within a company committed to employee well‑being.