Customer Service Representative
tsys · Las Condes
Job description
About the role
Respond to customer inquiries via telephone, email, SMS and chat, providing problem resolution in line with service standards. Handle routine calls while occasionally deviating from standard scripts when needed.
Key responsibilities
- Resolve basic tier‑1 payment and account requests such as card activations, payments, and address updates for assigned clients.
- Enter data into client systems, follow decision trees, and escalate unresolved issues to senior representatives or appropriate departments.
- Maintain up‑to‑date knowledge of assigned client products, policies, and procedures.
Required profile
- High school diploma or equivalent.
- Ability to follow detailed instructions and work under close supervision.
- Basic computer navigation skills for data entry and use of GUI screens.
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Published 8 hours ago
Expires 1 month from now
2 views · 0 interested
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tsys
Las Condes
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