Customer Service Specialist
Telecom Networks Outsourcing · Santiago de los Caballeros
Job description
About the role
We are looking for a professional, customer‑focused individual to join our team as a Customer Service Specialist. In this role you will be the primary point of contact for our customers, ensuring their inquiries are handled promptly and their experience remains positive.
Key responsibilities
- Respond to customer inquiries via phone, email, or chat.
- Resolve customer complaints in a timely and professional manner.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to senior staff when necessary.
- Achieve performance targets and maintain high customer satisfaction scores.
Required profile
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong problem‑solving and multitasking abilities.
- Basic computer proficiency and familiarity with CRM systems.
- Ability to work full‑time onsite.
Required skills
- CRM systems
What we offer
- Competitive salary.
- Health insurance.
- Career growth opportunities.
- Paid training and hiring bonus.
- Supportive and collaborative work environment.
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Published 4 weeks ago
Expires 1 month from now
12 views · 0 interested
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Telecom Networks Outsourcing
Santiago de los Caballeros
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