Customer Service & Support Specialist I

About the role

CAE, a global leader in simulation, training and mission readiness for civil aviation, defense and critical operations, is hiring a Customer Service & Support Specialist I for its training center in Santiago. The role is the main point of contact for clients, instructors and visitors, coordinating logistics, managing customer experience initiatives, supporting operational contingencies and keeping facilities and resources maintained to high standards.

Key responsibilities

• Welcome clients, visitors and stakeholders, and coordinate client access, classroom reservations and on-site activities
• Handle incoming calls, emails and inquiries, resolving them promptly and escalating when appropriate
• Support simulator contingency management, including reporting failures, schedule disruptions and cancellations
• Carry out routine walk-throughs to identify improvements and keep the center safe and organized
• Manage customer satisfaction surveys via Qualtrics, analyze results and present monthly reports to management
• Coordinate travel arrangements for staff and instructors, manage supply inventory and procurement requests, and assist with document preparation and filing
• Schedule appointments and meetings, prepare meeting rooms and training spaces, and support internal and external events
• Assist the Planning team with data entry into the Gemini system and take part in special projects

Required profile

• Technical degree, diploma or equivalent experience in Business Administration, Hospitality, Customer Service or a related field preferred
• Previous experience in customer service, administrative support or office coordination; fast-paced, customer-focused environment preferred
• Native or fluent Spanish and intermediate to advanced English, written and spoken
• Strong organizational, communication and problem-solving skills, attention to detail and ability to work under pressure

Required skills

• Microsoft Office applications and digital collaboration tools
• Experience with survey or customer feedback platforms such as Qualtrics is an advantage