Customer Success Account Manager (CSAM)

About the role

The Customer Success Account Manager (CSAM) serves as the primary post‑sales success lead for strategic enterprise customers. You will connect customers' digital strategies with technology capabilities, ensuring solutions deliver measurable business value, sustained adoption, and continuous evolution.

Key responsibilities

• Build and maintain trusted relationships with executives, business leaders, technology teams, and operational stakeholders.
• Define, refresh, and execute a Customer Success Plan that translates business needs into adoption and transformation initiatives.
• Drive adoption, usage, and expansion of cloud and AI solutions, helping customers identify relevant AI use cases and achieve measurable impact.
• Orchestrate planning, prioritization, tracking, and execution of success programs across internal teams, partners, and customer stakeholders.
• Monitor customer health, identify risks, and lead mitigation plans before issues escalate.
• Mobilize technical specialists, partners, and commercial teams toward common outcomes, influencing without direct authority.
• Lead executive‑level conversations to communicate progress, risks, opportunities, and recommendations.

Required profile

• Master’s degree in Business, Sociology, Psychology, Computer Science, or related field with 3+ years of relevant experience, OR a Bachelor’s degree with 4+ years of experience.
• Proven experience in customer success, solution delivery, practice management, consulting, or portfolio management.
• Strong ability to understand business objectives, technology maturity, and operational challenges.

Required skills

• Working knowledge of cloud technologies.
• Understanding of artificial intelligence concepts.