Customer Success Coordinator

About the role

We are looking for a Customer Success Coordinator to support a portfolio of small‑to‑medium‑sized business partners. The role blends customer success, account management and data‑driven strategy to help partners grow and retain revenue.

Key responsibilities

• Develop and execute scalable growth strategies for assigned SMB partners.
• Drive revenue growth, improve retention and identify upsell opportunities.
• Manage segment budget to maximise efficiency and meet commercial targets.
• Monitor, analyse and report on performance metrics and success outcomes.
• Act as the primary advocate for partners, communicating their needs to internal teams.
• Collaborate with cross‑functional teams to enhance partner experience and business performance.
• Build strong, long‑term relationships with customers.
• Use data and business insights to inform strategic decisions and continuous improvement.

Required profile

• 1–3 years of experience in customer success, account management, sales, commercial or analytical roles.
• Strong analytical mindset with ability to make data‑driven decisions.
• Experience managing performance metrics or commercial targets.
• Excellent communication and stakeholder management skills.
• Fluent in Spanish and business‑level English.

Required skills

• Advanced Microsoft Excel
• SQL (preferred)
• Spanish (fluent)
• English (business level)