Customer Success Manager – Business Intelligence

About the role

The Customer Success Manager role offers the chance to combine relationship‑building with data‑driven insights to support high‑value restaurant partners. You will manage post‑sale relationships, drive retention, and identify growth opportunities for partners on the Uber Eats platform.

Key responsibilities

• Lead post‑deal management for a portfolio of high‑potential restaurant partners.
• Build and maintain strong relationships to achieve revenue growth, upsell new features, and ensure high retention.
• Act as the voice of the customer, translating partner needs to internal teams.
• Design and lead joint growth initiatives, coordinating cross‑functional projects.
• Set, track, and report performance metrics; conduct regular business reviews.

Required profile

• 1‑3 years of experience in a similar customer‑facing or account‑management role.
• Strong data‑driven decision‑making and business judgment.
• Excellent verbal and written communication with executive presence.
• Proactive, resourceful attitude and ability to work independently.
• Track record of meeting or exceeding business targets.

Required skills

• SQL (plus)