Medical Records Clerk (Remote) - LATAM

About the role

This remote position takes ownership of medical records and billing requests, from initial submission through follow-up, receipt and review. It supports the documentation needs of a personal injury practice, helping case teams obtain the information required for demand preparation. Candidates from LATAM countries are welcome to apply. Working hours are 8:00 a.m. to 5:00 p.m. PST.

Key responsibilities

• Obtain medical records and itemized bills from U.S. hospitals, physicians, clinics and other healthcare providers.
• Prepare and submit HIPAA-compliant records requests and authorizations.
• Follow up on outstanding requests by phone, identifying next steps when providers are unresponsive or records are delayed.
• Maintain accurate request statuses, follow-up dates and case notes in internal tracking tools and spreadsheets.
• Review incoming records and bills for completeness, accuracy and relevance to the client's accident and treatment.
• Coordinate corrections with providers for missing records, billing discrepancies and incomplete documentation.
• Help prepare cases for the demand stage and keep internal teams informed of progress and delays.
• Meet productivity and quality standards while handling a high volume of requests, and assist with opening claims as needed.

Required profile

• Prior hands-on experience requesting and retrieving medical records and bills from U.S. healthcare providers.
• Experience supporting personal injury law firms.
• Strong written and spoken English, with confidence making frequent outbound calls to U.S. medical offices, hospitals and insurance contacts.
• Ability to manage high volumes of requests, prioritize deadlines and follow through independently.
• Availability to work full-time remotely during the 8:00 a.m. to 5:00 p.m. PST schedule.
• Nice to have: experience with California-based personal injury firms, familiarity with medical billing, liens and subrogation, and experience with ProScan, Filevine, CASEpeer or claim-opening processes.

Required skills

• Working knowledge of medical records retrieval, including HIPAA authorizations and confidential information handling.
• Proficiency with Microsoft Excel and digital tracking systems.