Public Access Key Account Manager

About the role

The Public Access Key Account Manager (KAM) is the primary contact for assigned public‑sector customers, driving profitable growth and best‑in‑class satisfaction by leveraging the full portfolio of products, services and solutions. Reporting to the Public Market Access Lead, the role is based in Santiago and focuses on building long‑term strategic partnerships within the healthcare ecosystem.

Key responsibilities

• Identify emerging market trends and customer insights to unlock growth opportunities.
• Develop tailored value propositions aligned with each customer’s mission, vision and challenges.
• Map decision‑making, logistical and tender/contracting processes, including key influencers.
• Capture short‑ and long‑term opportunities and define objectives and KPIs with internal stakeholders.
• Build comprehensive account plans that integrate customer goals, competitive context and business challenges.
• Lead value‑based, portfolio‑wide negotiations and act as the single company interface for all products and services.
• Monitor KPIs, adjust strategies based on performance and orchestrate cross‑functional resources to support collaboration goals.

Required profile

• Strong understanding of stakeholders and decision‑makers influencing formulary listing and access.
• Deep end‑to‑end knowledge of the healthcare ecosystem, including payers, hospitals and insurers.
• Proven ability to design and deliver data‑driven, creative solutions.
• Experience leading cross‑functional teams and managing strategic agreements.
• Excellent relationship‑building skills with senior business stakeholders (e.g., Pharmacy Directors, Procurement, C‑suite).

Required skills