Senior Executive Assistant (Remote, Chile)

About the role

We are seeking a Senior Executive Assistant based in Chile to streamline operations and take ownership of administrative and billing workflows for a fast‑growing US‑based home services company. The role focuses on invoice collection, past‑due payment follow‑ups, and providing critical administrative support to free up the founder’s time.

Key responsibilities

• Follow up on past‑due invoices and outstanding collections, track and systematically manage aging accounts receivable across 10‑day and 30‑day billing cycles, and request, collect, and organize missing client documentation such as W‑9s and 1099s.
• Provide seamless phone coverage and handle customer service inquiries, assist with dispatch coordination and scheduling adjustments for field technicians, and process incoming web forms, lead inquiries, and general email correspondence.
• Act as the liaison between the business owner and the website developer to ensure updates, tweaks, and changes are executed accurately, and handle daily administrative tasks to free up the business owner’s time.

Required profile

• Near‑native English fluency with the ability to speak confidently with American clients over the phone regarding sensitive financial and billing matters throughout the entire shift.
• Assertive yet professional communication style, comfortable making outbound collections calls while maintaining excellent customer relations and upholding company culture.
• Strong technical aptitude, quick learner who can navigate multiple software platforms, scheduling tools, and CRM systems, with a basic familiarity of social media platforms such as Facebook.