Senior IT Administrator

About the role

Forward Financing is seeking a Senior IT Administrator to own the configuration and optimization of its corporate technology infrastructure. You will act as the top‑tier escalation point for complex technical issues across Windows, macOS, and ChromeOS environments, supporting both onsite and remote users.

Key responsibilities

• Serve as the Tier 3/Expert escalation point, diagnosing and resolving systemic support issues.
• Design, implement, and govern endpoint deployment strategies using MDM platforms such as Kandji, JumpCloud, and Google Workspace.
• Manage employee lifecycle technical workflows, including onboarding and off‑boarding.
• Oversee reliability and performance of in‑office technology, including Zoom Rooms, A/V equipment, digital signage, copiers, switches, access points, and network connectivity.
• Drive continuous security enhancements and perform advanced root‑cause analysis.

Required profile

• Proven experience in a senior technical support or systems administration role.
• Strong analytical mindset with the ability to troubleshoot cross‑platform environments.
• Excellent communication skills for interacting with both technical and non‑technical staff.

Required skills

• Windows, macOS, and ChromeOS operating systems.
• MDM platforms: Kandji, JumpCloud, Google Workspace.
• Endpoint deployment and configuration management.
• Zoom Rooms and A/V equipment administration.
• Networking hardware: switches, access points, and related connectivity.
• Security best practices and root‑cause analysis.

What we offer

• Mission‑driven environment supporting small businesses across the United States.
• Flexible work arrangements – choose remote, office, or hybrid.
• Opportunities for technical growth and leadership.