Senior Specialist, Account Management - Retail & Commerce

About the role

Mastercard’s Retail & Commerce Partners team is rapidly expanding and seeks a Senior Specialist to drive business growth. In this role you will develop new opportunities, expand the sales pipeline and strengthen strategic partnerships across the market.

Key responsibilities

• Support the development and management of the sales pipeline in collaboration with Product, Business Development, and Account Management teams.
• Develop and execute customer account strategies aligned with market and geographic objectives.
• Contribute to the achievement of sales, volume, market share, and net revenue targets.
• Develop commercial proposals and business cases for Retail & Commerce customers.
• Build, manage, and strengthen strategic customer relationships.
• Partner with customers to deliver customized solutions and consultative support.
• Analyze customer performance through profitability modeling, financial forecasting, and competitive analysis.
• Identify new business opportunities and drive sustainable growth within existing customer portfolios.
• Collaborate across functions including Account Management, Business Development, Marketing, Advertising, and Product Management.

Required profile

• Experience executing and managing business development strategies across markets, regions, or industry verticals.
• Proven track record of achieving business development objectives and building strong customer relationships.
• Professional experience in financial services, payments, cards, or a related industry.
• Strong analytical skills, including financial modeling and business case development.
• Excellent communication, relationship management, and stakeholder engagement skills.
• Foundational understanding of sales, account management, and customer delivery disciplines.
• Ability to manage multiple priorities in a fast‑paced and highly collaborative environment.