Service Manager - Field Service & Warehouse Operations LATAM

About the role

TOMRA Food, a multinational provider of sensor-based sorting, peeling and post-harvest solutions for the food industry, is looking for an experienced and strategic leader to oversee its Field Service and Warehouse Operations across LATAM. You will lead regional Field Service teams, ensure optimal spare parts availability and operational excellence across several countries, and work closely with Sales, Supply Chain, Finance and Customer Service teams.

Key responsibilities

• Lead Field Service operations across the region in line with TOMRA's technical, quality and HSE standards
• Monitor KPIs, forecast and drive operational improvements
• Lead warehouse and inventory operations to optimise material flow, distribution and accuracy
• Implement continuous improvement in service delivery, warehouse productivity and parts availability
• Manage regional budgets, business forecasts and financial performance
• Translate strategy into measurable plans and use data for decisions
• Lead, coach and develop supervisors and technical teams, including succession planning
• Travel regularly across LATAM and occasionally internationally

Required profile

• Degree in Engineering, Operations Management, Business, Supply Chain or a related field
• Broad business leadership experience covering operations, service, commercial and financial areas
• 5+ years in regional or multi-site leadership roles with budget and performance accountability
• Track record leading operational or service teams with accountability for people, customers and financial results
• English and Spanish at professional level
• Ability to interpret operational and financial data and to build trust across LATAM markets

What we offer

• Annual bonus, referral bonus, jubilee bonus, national holidays and Christmas bonus
• Complementary health insurance and life insurance
• Parental leave (up to 8 weeks)
• Flexible working arrangements and employee assistance program
• Training and development, and global career opportunities with internal promotion