Support Service Representative

About the role

The Support Service Representative provides assistance for Jostens jewelry and graduation products to consumers, internal teams, and bookstores. The role involves handling inquiries via phone, email, and written communication while ensuring accurate order processing and customer satisfaction.

Key responsibilities

• Respond to inbound and outbound customer calls and written requests regarding orders, status, billing, cancellations, and changes.
• Open and route incoming mail, and correspond with consumers in writing.
• Update order information, process rush and expediting requests, and manage shipping inquiries.
• Handle refunds, payment issues, and billing status inquiries.
• Process all incoming mail, labels, and general clerical duties as needed.
• Collaborate with the plant and other departments to resolve questions and problems.

Required profile

• High school diploma or equivalent.
• At least 6 months of direct customer support experience.
• Proficiency with computer and keyboard usage.
• Strong organizational, prioritization, and multitasking abilities.
• Detail‑oriented with accurate data handling.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish is a plus.

Required skills

What we offer

• Weekly payment.
• Legal medical insurance and AFP.
• Complementary medical insurance and life insurance.
• Internal bank, pharmacy and optical center credits.
• Referral program and growth opportunities.