Senior Executive Assistant – Remote (Chile)

About the role

We are seeking a Senior Executive Assistant based in Chile to streamline operations and take ownership of administrative and billing workflows for a fast‑growing US‑based home services company. The role focuses on invoice collection, past‑due payment follow‑ups, and providing critical administrative support.

Key responsibilities

• Follow up on past‑due invoices, track aging accounts receivable, request, collect, and organize missing client documentation (W‑9s, 1099s, etc.), and ensure timely processing of payments.
• Provide seamless phone coverage, handle customer service inquiries, assist with dispatch coordination for field technicians, and process incoming web forms, lead inquiries, and general email correspondence.
• Liaise with the website developer to coordinate updates, tweaks, and changes, and manage daily administrative tasks to free up the business owner’s time.

Required profile

• Flawless, near‑native English fluency (C1 level) with confidence speaking to American clients over the phone regarding sensitive financial and billing matters.
• Assertive and professional communication style, comfortable making outbound collections calls while maintaining excellent customer relations and upholding company culture.
• Tech‑savvy, able to quickly learn and navigate multiple software platforms, scheduling tools, and CRM systems efficiently.