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IT Support Technician

Ria Money Transfer · Santiago

Nouveau
🇬🇧 English

Description du poste

About the role

Ria Money Transfer is seeking a motivated Level 1 IT Support Technician to join its IT team. You will be the first point of contact for end‑users, providing front‑line assistance to resolve hardware, software, and network issues.

Key responsibilities

  • Provide first‑line support for hardware, software, and network problems.
  • Receive, log, and track support requests via phone, email, and ticketing system.
  • Assist users with password resets, account lockouts, software installations, and general IT inquiries.
  • Perform basic hardware repairs, replace parts, and configure new equipment.
  • Install, configure, and update software applications.
  • Diagnose and resolve basic network connectivity issues.
  • Maintain accurate documentation of tickets, resolutions, and knowledge‑base articles.
  • Deliver professional, empathetic customer service and collaborate with senior IT staff on escalated issues.

Required profile

  • High school diploma or equivalent required; associate or bachelor’s degree in IT or related field preferred.
  • Strong attention to detail and customer‑service orientation.
  • Relevant certifications such as CompTIA or Microsoft Certified Professional are a plus.

Required skills

  • Hardware troubleshooting and basic repair.
  • Software installation and configuration.
  • Operating system support.
  • Network connectivity troubleshooting.
  • Ticketing system usage.

What we offer

  • Opportunity to work in a global financial services environment.
  • Training and development to enhance technical skills.
  • Collaborative team culture focused on continuous improvement.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Ria Money Transfer.
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Ria Money Transfer

Santiago