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Senior Project Manager – Managed Services

Apply Digital · Costa Rica

Nouveau Remote
Remote Senior 🇬🇧 English
Jira Notion Tempo

Description du poste

About the role

We are looking for a Senior Project Manager to lead capacity and resource allocation for our Managed Services squads. The role supports the Director of Managed Services and partners with a London‑based Senior PM to ensure seamless delivery for our client portfolio.

Key responsibilities

  • Track capacity, utilisation and workload balance across squads, providing forward‑looking forecasts.
  • Monitor hours consumption against retainer allocations, flagging discrepancies and escalations.
  • Identify delivery risks (timeline slippage, bottlenecks, scope creep) and coordinate mitigation with squad and tech leads.
  • Manage squad delivery processes: maintain backlogs, track sprint progress, coordinate ceremonies (planning, retrospectives, demos).
  • Partner with the London Senior PM to align client commitments with internal capacity.
  • Support operational reporting on utilisation, team health and portfolio status.
  • Maintain documentation hygiene in Jira, Notion, Tempo and ensure data reliability.
  • Contribute to process, template and tooling improvements as the practice scales.
  • Coordinate onboarding logistics for new clients and squad members.

Required profile

  • 4–6+ years of experience in project, delivery or operations management within a digital agency, consultancy or software delivery environment.
  • Proven ability to manage multiple concurrent workstreams with strong attention to detail.
  • Hands‑on experience in resource or capacity management and operational reporting.
  • Solid understanding of Agile methodologies (Scrum, Kanban) and experience running sprint ceremonies.

Required skills

  • Jira
  • Notion
  • Tempo

Questions fréquentes

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Costa Rica