Account Manager – Small & Medium Business

About the role

The Account Manager role offers the chance to apply relationship‑building and portfolio‑management expertise within an assigned territory. You will focus on post‑sales management of small and medium restaurant partners, strengthening partnerships to boost retention and drive mutually beneficial growth.

Key responsibilities

• Lead post‑deal partner management for a high‑value, high‑potential portfolio of restaurant partners.
• Build and maintain strong relationships to achieve revenue growth, upsell new product features, and ensure high retention.
• Act as the voice of the customer, translating partner needs to internal teams and advocating on their behalf.
• Develop a deep understanding of the partner landscape and cultivate positive relationships across restaurant organizations.
• Design and lead growth initiatives with partners, collaborating cross‑functionally to drive projects to completion.
• Set, track, and report on performance metrics and conduct regular business reviews.

Required profile

• 1‑3 years of experience in a similar customer‑facing role.
• Confidence in making data‑driven decisions and applying sound business judgment.
• Strong project‑management abilities and the capacity to develop joint business plans.
• Excellent verbal and written communication skills with executive presence.
• Proactive, resourceful attitude and ability to work independently in a fast‑moving environment.

Required skills

• SQL (preferred).