Customer Care Professional
Solugenix · Saint-Jacques des Chevaliers
Descripcion del puesto
About the role
The Customer Care Professional is the main point of contact for our clients, delivering high‑quality service across phone and email channels. You will ensure every interaction leaves a positive impression while following Solugenix’s policies and service standards.
Key responsibilities
- Respond to customer inquiries promptly via phone and email.
- Resolve concerns and process requests while maintaining accurate records.
- Document interactions with attention to detail and compliance.
- Collaborate with internal teams to address complex issues.
- Uphold company policies, procedures, and service standards.
Required profile
- High School Diploma.
- Strong verbal and written communication skills.
- Demonstrated customer service and relationship‑management abilities.
- Professionalism, empathy, and active listening.
- Excellent interpersonal skills and attention to detail.
Required skills
What we offer
- Opportunity to work onsite in a growing international company.
- Inclusive culture recognized as a 2024 Top Workplace.
- Career development within the IT services sector.
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Publicado hace 1 mes
Expira en 1 semana
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Solugenix
Saint-Jacques des Chevaliers
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