Customer Delivery Manager (CDM) - Managed Print Services

About the role

HP is hiring a Customer Delivery Manager (CDM) for its Managed Print Services (MPS) business in Chile. The role fosters customer satisfaction by owning operational relationships, managing risks and driving SLA delivery. It leads teams, solves complex issues and contributes to strategic growth and seamless service delivery.

Key responsibilities

• Own operational relationships and understand local requirements to drive customer satisfaction
• Serve as the primary contact for operational issues, manage performance metrics, reporting and communication
• Manage expense targets and ensure performance goals, implementing corrective actions when needed
• Manage risk for low-risk projects and support timely, cost-effective SLA delivery
• Lead a team, contribute to service delivery plans and support custom solutions
• Support other account delivery managers in the region on difficult accounts and high-quality customer communications
• Measure and report KPIs, identify revenue opportunities and ensure compliance with policies and regulations
• Drive alignment on business reviews, reporting intervals and cadences
• Solve complex problems independently and lead moderate to high complexity projects with professionally written reports

Required profile

• Four-year or graduate degree in Computer Science, Information Technology, Business Administration or a related field, or commensurate experience
• Typically 4-7 years of experience, preferably in ITIL/ITSM, business, customer support or a related field; an advanced degree with 3-5 years of experience is also acceptable

The position is full-time with no shift premium, travel or relocation. HP states it is an Equal Opportunity Employer.