Customer Support Agent

About the role

OSA is looking for a proactive, detail-oriented and computer-savvy Customer Support Agent to work directly with one of its clients, a New York-based wholesale distributor of school supplies, educational materials, office products and general merchandise. The agent responds to customer inquiries, gives order and shipping updates, generates billing invoices and manages requests through online platforms, working efficiently in a fast-paced environment.

Key responsibilities

• Answer customer questions about orders, product availability and general concerns by email and online platforms
• Provide shipping updates, tracking information and delivery status
• Process and follow up on customer orders so they are handled accurately and on time
• Generate and send accurate billing invoices
• Manage order-related inquiries on online marketplaces and seller portals such as Amazon and eBay
• Keep accurate records of customer communications, orders and invoices
• Use Excel and other digital tools to organize information and track daily activities

Required profile

• C1 English and Spanish proficiency
• Strong computer skills and good written English
• Excellent organization, attention to detail and time management
• Ability to multitask and stay accurate under pressure
• Proactive attitude, reliability and willingness to learn new systems

Required skills

• Email and Microsoft Excel
• E-commerce marketplaces such as Amazon and eBay

What we offer

• Diverse projects and a supportive, collaborative environment
• Weekly payments and weekly performance incentives
• Weekends off, paid breaks and national holidays paid at double the hourly rate
• Hiring bonus, loyalty bonus and referral bonus
• Annual performance salary review increases of up to 10%
• Growth opportunities and morning-shift availability