IT Support Analyst – Remote (Full‑time)

About the role

Join BairesDev’s internal Help Desk team as an IT Support Analyst, providing remote technical assistance to a global workforce. You will be a key player in ensuring smooth daily operations for users across multiple platforms.

Key responsibilities

• Resolve technical issues via email, phone, and Jira tickets.
• Troubleshoot computers and related hardware.
• Manage hardware procurement and inventory.
• Administer building security cards.
• Perform general office and hardware maintenance.

Required profile

• Minimum 1 year of experience in an internal Help Desk environment.
• Hands‑on experience with Windows 10, macOS, Android, AWS and networking concepts.
• Strong verbal and written communication skills.
• Organized, detail‑oriented and able to work both independently and within a team.
• Capable of handling multiple projects simultaneously.

Required skills

• Windows 10
• macOS
• Android
• AWS
• Networking
• Jira

What we offer

• 100% remote work from anywhere.
• Competitive compensation in USD or local currency.
• Hardware and software setup for home office.
• Flexible schedule – create your own working hours.
• Paid parental leave, vacation and national holidays.
• Multicultural environment with mentorship, promotions and skill‑development opportunities.