Switchboard Operator (Telephonist) – 24/7 Shift

About the role

The NHS Fife Switchboard team at Victoria Hospital is looking for an enthusiastic Telephonist to join a 24/7 service. You will work in a fast‑moving environment, handling a high volume of calls and providing essential telephony support to staff and the public.

Key responsibilities

• Operate a computerised switchboard to manage inbound and outbound calls.
• Respond to pager requests, emergency calls and monitor alarms.
• Provide advice and support on telephony services to NHS employees and visitors.
• Work all shifts across a 24‑hour period, seven days a week.
• After training, support other areas such as the Electronic Health Record system.

Required profile

• Standard Grade (or equivalent) with passes in English and Arithmetic.
• Good keyboard/typing skills and ability to work independently.
• Excellent organisational and listening abilities.
• Flexible approach to shift work and a commitment to a 24/7 service.
• Legal right to work in the United Kingdom.

Required skills

• Computerised switchboard operation.
• Fast and accurate typing.

What we offer

• Full training for the role.
• Flexible working and family‑friendly policies.
• Support for disabled, long‑term condition and neurodivergent candidates.
• Commitment to equality, diversity and a supportive workplace.