Workers' Compensation Case Manager (Remote) – California

About the role

HireHawk is recruiting a full-time remote Workers' Compensation Case Manager for a California law firm's Workers' Compensation practice. The firm has an administrative team handling filings and back-office tasks, and needs experienced case management support beyond those tasks. The role pays USD 1,800 to 2,000 per month, Monday to Friday, 8:00/9:00 AM to 5:00/6:00 PM PST.

Key responsibilities

• Manage California workers' compensation cases day to day, keeping them progressing with timely follow-ups and clear next steps.
• Give injured workers regular case updates in English and Spanish, answer routine questions and follow up on treatment participation.
• Coordinate appointments, treatment plans, referrals and follow-ups with healthcare providers.
• Monitor authorization requests, utilization reviews and outstanding responses, escalating unresolved barriers to attorneys.
• Move outstanding claims toward resolution through communication with insurance adjusters, claims administrators, medical providers and attorneys.
• Prepare, review and organize claim forms, medical reports and supporting records.
• Keep deadlines, hearings and required filings on track under California workers' compensation procedures.
• Gather documentation and identify missing records or unresolved issues to help attorneys prepare cases.
• Maintain accurate case information in the firm's cloud-based system, including communications, treatment status, deadlines and outstanding actions.
• Coordinate with the administrative support team on filings and back-office work while keeping ownership of client communication and case progression.

Required profile

• Prior hands-on U.S. personal injury case management experience, beyond administrative filings.
• Workers' compensation case management experience and practical knowledge of California claims procedures, insurance claims administration and WCAB processes.
• Understanding of medical treatment coordination, authorization requests, utilization review and claims follow-up.
• Strong communication skills in English, able to explain case updates clearly and communicate empathetically with injured workers.
• Availability during Pacific Time business hours.
• Nice to have: direct experience independently managing California cases, experience with cloud-based legal case management software, and experience working alongside a dedicated filings or back-office team.