Analista de Soporte de TI – Trabajo Remoto

About the role

BairesDev is looking for a proactive IT Support Analyst to join its internal help‑desk team. You will provide technical assistance and guidance to internal users, ensuring smooth operation of hardware, software and network resources while working fully remotely.

Key responsibilities

• Assist professionals with technical issues via email, phone and Jira.
• Troubleshoot and resolve computer problems across Windows, macOS and Android platforms.
• Manage hardware procurement and general office equipment maintenance.
• Administer building security cards and oversee basic office hardware upkeep.

Required profile

• Minimum 1 year of experience in an internal Help Desk or similar support role.
• Hands‑on experience with Windows 10, macOS, Android, AWS and networking concepts.
• Strong written and verbal communication skills in English and Spanish.
• Organised, detail‑oriented and able to work both independently and as part of a team.
• Capable of handling multiple projects simultaneously and delivering results.

Required skills

• Windows 10
• macOS
• Android
• AWS
• Networking

What we offer

• 100 % remote work from anywhere.
• Competitive compensation in USD or local currency.
• Company‑provided hardware and software for home office.
• Flexible schedule – create your own working hours.
• Paid parental leave, vacations and holidays.
• Multicultural environment with mentorship, promotion paths and continuous skill development.