Associate Director, Customer Partner

About the role

Kyndryl is seeking an Associate Director, Customer Partner to lead strategic account relationships, drive growth, and ensure profitability across its largest customers. The role combines relationship management, account strategy, and revenue optimization to deliver value for both the client and Kyndryl.

Key responsibilities

• Develop and execute comprehensive account strategies that increase revenue, expand scope, and reduce churn.
• Build trusted relationships with senior executives and key decision‑makers within assigned accounts.
• Identify, qualify, and pursue new business opportunities, including cross‑sell and up‑sell of Kyndryl services.
• Collaborate with sales, solution, and delivery teams to ensure seamless end‑to‑end account management.
• Own the account P&L, monitor customer satisfaction, and ensure compliance with contractual obligations.

Required profile

• Proven experience in managing large, strategic enterprise accounts, preferably in the technology or IT services sector.
• Strong track record of achieving revenue targets and expanding account footprints.
• Excellent communication and influencing skills with senior‑level stakeholders.
• Ability to think strategically while executing tactically across complex, multi‑disciplinary teams.

Required skills

What we offer

• Opportunity to work with a global leader in mission‑critical technology services.
• Flexible, supportive work environment that prioritises well‑being.
• Access to AI‑driven insights and continuous learning resources.