Short-Term Rental Virtual Assistant (Smoky Mountains)

About the role

We are seeking an experienced Short-Term Rental Virtual Assistant to manage vacation rental properties in the Smoky Mountains (Gatlinburg, Pigeon Forge, Sevierville). The role is fully remote and supports our growing portfolio by handling daily operations, guest communication, and coordination with service teams.

Key responsibilities

• Manage daily operations of STR properties, including reservations, calendars and pricing.
• Respond promptly to guest inquiries, handle check‑ins, check‑outs and special requests.
• Coordinate cleaners, maintenance vendors and inspectors; process maintenance tickets until resolution.
• Keep listings accurate and optimized across Airbnb, VRBO, Booking.com and other platforms.
• Prepare owner communications and operational reports.

Required profile

• Significant experience managing STR properties in Gatlinburg, Pigeon Forge or Sevierville, TN.
• Strong knowledge of the Smoky Mountains vacation‑rental market.
• Excellent written and verbal English, highly organized and able to work independently.
• Reliable internet connection and dedicated home office; availability during U.S. Eastern Time business hours.

Required skills

• Airbnb
• VRBO
• Booking.com
• Hostaway
• Guesty
• Hospitable
• OwnerRez
• PriceLabs