Success Specialist (Remote)

About the role

We are seeking a remote Success Specialist to guide providers through onboarding, activation, and ongoing engagement on our platform. The role blends customer support, provider relations, light sales outreach, and administrative coordination to ensure a smooth experience from registration to active participation.

Key responsibilities

• Contact new provider sign‑ups via phone, text, and email and guide them through onboarding and account setup.
• Follow up on incomplete registrations, missing documents, and pending requirements.
• Schedule onboarding calls and assist providers throughout the activation process.
• Handle inbound customer support inquiries via phone, email, and text.
• Coordinate communication between providers and homeowners and assist with issue resolution.
• Maintain accurate CRM records, activity notes, and pipeline updates.
• Conduct customer satisfaction and quality follow‑ups after services are completed.
• Support review generation, reputation management, lead follow‑up, appointment scheduling, and provider re‑engagement initiatives.

Required profile

• Advanced English (C1) with strong verbal and written communication skills.
• Experience in customer service, customer success, sales, or administrative roles preferred.
• Comfortable making outbound calls and conducting follow‑up communications.
• Basic computer proficiency and familiarity with CRM systems.

Required skills

• CRM systems

What we offer

• Remote work schedule: Monday‑Friday 8:00 AM‑3:00 PM and Saturday 8:00 AM‑12:00 PM (EST/MT/CT).
• Compensation of $500 USD per month.