Team Lead, Exposure Management Customer Success – Americas

About the role

We are seeking a dynamic Team Lead to drive our Exposure Management Customer Success efforts across the Americas. In this role you will lead a team of Customer Success Managers, ensuring customers achieve maximum value from Cyberint’s security solutions while fostering strong, long‑term relationships.

Key responsibilities

• Manage a team of Customer Success Managers across the Americas.
• Oversee the entire customer lifecycle, including onboarding, education, product adoption, expansion, and renewals.
• Serve as the primary liaison for clientele across the region, ensuring optimal satisfaction and value realization.
• Champion customers' interests and influence product direction and enhancements.
• Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings.
• Cultivate enduring relationships with customers from onboarding through their journey, fostering business growth.
• Spearhead internal process enhancements tailored to customer requirements.
• Gather and channel customer feedback, reinforcing their voice within Cyberint's framework.

Required profile

• Minimum of 6 years in a customer‑centric role within B2B sectors.
• Comprehensive understanding of the cybersecurity landscape.
• 4+ years of experience as a Customer Success Manager or equivalent in B2B environments.
• 2+ years of team leadership experience.
• Fluency in Spanish (native level) is required.
• Bachelor's degree in Engineering or a relevant discipline.
• Prior experience in account management and/or commercial roles.
• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
• Must be eligible to work in country of residence without sponsorship now or in the future.

Required skills

• Cybersecurity
• Intelligence
• WEBINT