Technical Support Engineer (Remote, $35-50K/year)

About the role

Mercor is seeking a Technical Support Engineer to join its AI‑focused team. You will work remotely, collaborating closely with engineering and product leaders to resolve customer‑reported issues across our AI + SaaS platform.

Key responsibilities

• Investigate talent‑reported issues end‑to‑end, reproduce bugs, and identify root causes.
• Debug across the AI + SaaS stack using telemetry, logs, network inspection, and database queries.
• Tri­age issues, escalating true engineering problems and resolving others via configuration, prompt refinement, or user guidance.
• Surface systemic patterns and product risks for engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
• Communicate with precision, professionalism, and empathy.

Required profile

• Degree in Computer Science, Software Engineering, or related field from a top‑tier institution, or equivalent experience at a high‑growth tech startup.
• 2–5 years of experience building or supporting modern web applications (React, Node, Flask, Next.js, etc.).
• Comfortable working with AI systems, including large language models, generative models, and AI agents.
• Experience exploring AI tool behavior (fine‑tuning, prompt chains, chain‑of‑thought debugging, or building agents).

Required skills

• Debugging web applications
• React
• Node.js
• Flask
• Next.js
• Telemetry and log analysis
• Network inspection
• Database query troubleshooting
• Large Language Models (LLMs)
• OpenAI API
• Anthropic API
• LangChain or AutoGPT frameworks

What we offer

• Compensation ranging from $35,000 to $50,000 per year (USD)
• Fully remote work with required overlap with Pacific Time (PT/PST)
• Opportunity to work with cutting‑edge AI research labs and a fast‑growing startup