Application Specialist – Mining & Industrial IT

About the role

We are looking for an Application Specialist / Senior Application Support professional to ensure the stability, availability, and continuous improvement of business‑critical applications in a mining and industrial environment. The role bridges IT, business stakeholders, and external vendors, supporting mission‑critical platforms while driving modernization initiatives.

Key responsibilities

• Ensure high availability and operational continuity of assigned applications.
• Provide Level 2 and Level 3 support, handling incidents, problems, and change requests.
• Act as the technical focal point for vendors and third‑party service providers.
• Manage application components such as servers, integrations, proxies, and monitoring tools.
• Participate in application enhancement, development, and modernization projects.
• Support on‑premise, cloud, and hybrid environments, including migration initiatives.
• Collaborate with product owners, service owners, business users, QA teams, and operational users.
• Maintain technical documentation, operational procedures, and knowledge‑transfer materials.
• Proactively identify risks and opportunities for performance, stability, and security improvements.

Required profile

• Degree in Computer Science, Information Systems, Engineering or equivalent practical experience.
• Experience in mining, industrial or large‑scale operational environments.
• Exposure to safety, risk prevention, or operational monitoring platforms.
• Familiarity with Modular Mining systems such as Dispatch, Provision, and FrontRunner.
• Knowledge of CASWEB or similar mining operational web platforms.
• Proven experience in enterprise application support and operations.
• Strong understanding of application architecture, system integrations.NET‑based applications, databases, and monitoring practices.
• Experience working with external vendors and support contracts.
• Excellent communication skills for both technical and non‑technical stakeholders.

Required skills

• .NET development and supporting technologies
• Databases and data flow management
• Monitoring tools and incident/problem management
• CASWEB (or similar mining web platforms)
• Modular Mining Dispatch, Provision, FrontRunner
• SmartCap platforms
• MEMS (Michelin Earthmover Management System)
• Cloud platforms and migration initiatives
• ITIL processes