Butler – Luxury Shipboard Guest Relations

About the role

The Butler is responsible for delivering an exceptional, personalized in‑suite experience for guests aboard a luxury vessel. Acting as the primary liaison between guests and all hotel and marine departments, the Butler anticipates needs, ensures flawless service, and maintains the suite’s appearance and amenities to the highest standards.

Key responsibilities

• Welcome and orient Retreat guests, explaining suite features, ship amenities, ports of call, and exclusive privileges.
• Serve as the guest’s personal point of contact, coordinating inter‑departmental communication to guarantee seamless service delivery.
• Conduct taste‑testing and quality checks of all food, beverage, and service items before guest consumption.
• Maintain the suite’s look, feel, and inventory, ensuring all amenities are stocked and presented impeccably.
• Champion continuous improvement of the Retreat program by sharing guest preferences and feedback with relevant teams.

Required profile

• Minimum two (2) years of guest‑facing service experience in a luxury environment.
• Fluent, clear, and courteous spoken English; ability to read and write English for procedures and communication.
• Professional, well‑groomed appearance with a warm, welcoming demeanor.
• Strong emotional intelligence, resourceful problem‑solving, and basic conflict‑resolution skills.
• Working knowledge of food and beverage service and the ability to speak confidently about menu items.

Required skills