Customer Success Account Manager (CSAM)

About the role

The Customer Success Account Manager (CSAM) is the primary post‑sales success lead for strategic enterprise customers. Acting as a trusted advisor, the CSAM connects the customer’s digital strategy with Microsoft’s technology portfolio to ensure solutions deliver measurable business value, sustained adoption, and continuous evolution.

Key responsibilities

• Build and maintain trusted relationships with executives, business leaders, and technology teams, navigating both strategic and execution‑level discussions.
• Define, refresh, and execute the Customer Success Plan, translating business objectives into adoption, transformation, and value‑generation initiatives.
• Drive adoption and expansion of Microsoft cloud and AI solutions, identifying relevant AI use cases and accelerating implementation.
• Orchestrate planning, prioritization, tracking, and execution of customer success programs across internal teams, partners, and customer stakeholders.
• Monitor customer health, identify technical, operational, commercial, and adoption risks, and lead mitigation actions.
• Mobilize Microsoft resources, technical specialists, partners, and commercial teams toward common outcomes, influencing without direct authority.
• Lead executive‑focused conversations that communicate progress, risks, opportunities, and recommendations.

Required profile

• Master’s degree in Business, Sociology, Psychology, Computer Science or related field with 3+ years of customer‑success or consulting experience, OR a Bachelor’s degree with 4+ years of relevant experience.
• Proven ability to act as a strategic advisor and to manage complex, multi‑stakeholder engagements.
• Strong analytical mindset with a focus on delivering measurable business outcomes.

Required skills

• Cloud technologies
• Artificial Intelligence