Customer Support Consultant (Spanish Native & English C1)

About the Role

Join a global leader in Intelligent Support-as-a-Service and play a pivotal role in delivering exceptional customer experiences. As a Customer Support Consultant, you will be the face of world-class tech companies, ensuring seamless service across multiple communication channels in a dynamic, international environment.

Main Missions

• Provide premium customer support via phone, chat, and email.
• Resolve diverse inquiries ranging from account access issues to complex incident management (e.g., facility or neighbor-related complaints).
• Manage and prioritize the ticket backlog efficiently to ensure timely resolutions.
• Build and maintain strong, trust-based relationships with clients.
• Master client-specific tools and technologies to provide expert assistance.
• Handle sensitive data with the highest standards of security and confidentiality.
• Collaborate with internal teams to resolve operational challenges and optimize processes.
• Consistently meet and exceed key performance indicators (KPIs) and customer satisfaction goals.

Profile Required

• Native Spanish speaker with advanced English proficiency (C1 level).
• Minimum of 1 year of experience in Customer Service or Hospitality.
• Proactive, responsible, and highly organized professional with a positive attitude.
• Strong analytical and research skills to solve complex problems independently.
• Reliable remote setup: Computer with at least 8GB RAM and stable internet (min 50 Mbps download / 40 Mbps upload).

Required Skills

• CRM Proficiency (HubSpot, Aircall)
• Multichannel Support (Chat, Email, Phone)
• Incident Management & Troubleshooting
• Data Security & Privacy Compliance
• Customer Experience (CX) Best Practices

What We Offer

• Fully remote work opportunity with a fixed schedule.
• Competitive compensation paid in USD.
• Inclusive, international work environment with a culture of trust (no time-tracking).
• Strong emphasis on work-life balance and personal development.
• Internal health policy and referral rewards.