Field Support Analyst

About the role

As a Field Support Analyst you will provide reliable onsite and remote technical support to end users, ensuring the availability and performance of workplace technology, IT devices, and related infrastructure. You will collaborate with infrastructure, network, server, and application teams to resolve incidents and deliver a high‑quality user experience.

Key responsibilities

• Provide dedicated onsite and remote support for hardware and software issues across laptops, desktops, peripherals, enterprise applications and mobility solutions.
• Install, configure, maintain and update IT equipment, including endpoint protection tools and operating system patches.
• Support IT devices used in manufacturing, laboratory and data‑center environments such as scanners, printers, tablets, specialized PCs, audiovisual equipment and basic L1 network devices.
• Manage the full IT asset lifecycle: collection, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal and inventory updates.
• Document incidents accurately and work with network, server, infrastructure and OEM teams to resolve complex or high‑priority issues.

Required profile

• Bachelor's degree in IT, Computer Science, Engineering or related field, or equivalent experience.
• Minimum 5 years of experience in field service, desktop or technical support.
• Strong troubleshooting skills for computers, peripherals, audiovisual equipment and enterprise IT environments.
• Experience supporting IT devices in manufacturing, laboratory or data‑center settings with basic L1 knowledge of network devices.
• Excellent communication, customer service and time‑management abilities, able to work independently and collaborate with multiple technical teams.

Required skills

• Laptops, desktops, peripherals, scanners, printers, tablets, specialized PCs, audiovisual equipment.
• Basic L1 network devices: routers, switches, firewalls, wireless access points.
• Endpoint protection tools and OS update procedures.
• ServiceNow incident and service‑request management.
• Microsoft technologies including server support.