Information Technology Support Engineer
People First BPO · Santiago de los Caballeros
Job description
About the role
We're hiring an IT support engineer to own day-to-day support across our client environments. You'll work with our setup team on deployments, keep systems documented, and handle tickets end to end.
Key responsibilities
- Set up and manage ConnectWise RMM across client environments, working with our setup team.
- Administer the PSA/ticketing system – work tickets, keep them clean and current.
- Deploy and manage SentinelOne endpoint protection.
- Office 365 setup and implementation at the tenant level.
- Support Windows servers, laptops, desktops, and workstations.
- Manage Proofpoint email security (third‑party).
- Document everything – processes, setups, changes.
- Handle a bit of everything: ticketing, billing support, and knowing when to delegate.
Required profile
- Hands‑on experience with ConnectWise (RMM and PSA).
- Working knowledge of SentinelOne, Office 365 administration, and Windows Server.
- Strong documentation habits – this is the main thing.
- Basics across the stack and the judgment to run things day to day.
Required skills
- ConnectWise
- SentinelOne
- Office 365
- Windows Server
- Proofpoint
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Published 1 hour ago
Expires 1 month from now
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People First BPO
Santiago de los Caballeros
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