Project Assistant (Case Management)

About the role

IOM, a UN-related organization working on migration, is recruiting a Project Assistant (Case Management) based in Santiago, Chile. The position is under the overall supervision of the Chief of Mission and the direct supervision of the Head of Programmes Unit. Internal candidates are considered first tier in the selection process.

Key responsibilities

• Carry out case management activities in an assigned area, such as file integrity, program access, pre-screening, field team support, adjudication support, scheduling and pre-departure services.
• Manage migrant and beneficiary case files and medical records, including creating, distributing and filing files and keeping accurate records in the file tracking system.
• Support travel booking and ticket purchasing for migrants, beneficiaries and self-payers, and record and maintain data in MIMOSA, ATOMS, AMADEUS or other corporate applications.
• Support transit assistance when needed.
• Conduct form-fill interviews to record biographical information, complete forms, enter data into systems and databases, scan, photocopy, attach and file documents, translate basic documents and photograph applicants in line with SOPs.
• Perform quality assurance checks of files and case data across systems.
• Provide regular reports to the Project Focal Point, Case Management and supervisors, and act as focal point for programmatic matters.
• Demonstrate a solid understanding of IOM's AVR and AVRR programmes, and remain professional, impartial and unbiased with applicants and colleagues.
• Maintain confidentiality of beneficiary and programme information in line with IOM standards and data protection rules, and undertake duty travel for meetings or training.

Required profile

• High school diploma with four years of relevant experience, or a bachelor's degree in political or social sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or a related field with two years of relevant experience.
• Experience in case management in migration, ideally with AVR and AVRR programmes.
• Experience working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups.
• Prior experience with international humanitarian, NGO or governmental organizations in a multicultural environment is an advantage.

Required skills

• Good computer skills.
• Excellent organizational, interpersonal and teamwork skills.
• Excellent communication and drafting skills, with the ability to analyze complex issues and propose clear, timely solutions.