Customer Operations Administrator

About the role

Sedex is looking for a Customer Operations Administrator to support its Chile operations team. The role focuses on delivering high‑quality administrative and back‑office support that helps maintain smooth business processes for Sedex’s customer membership and internal teams.

Key responsibilities

• Perform a range of administrative and back‑office tasks to support smooth business operations, including daily management of coworking space, coordinating local staff requirements, and acting as a primary liaison with HR and IT on equipment and onboarding.
• Provide operational support for supplier renewals by processing renewal actions, updating records, preparing communications and monitoring cases to ensure timely closure.
• Manage payment‑related activities such as refunds, BACS allocation, handling failed payments and communicating with customers to guide them through resolution steps.
• Support data matching and analysis to contribute to campaigns and projects aligned with core business KPIs.
• Maintain e‑learning content and assist with system updates as part of E‑Learning administration.
• Assist the Business Operations Manager with routine data checks, analysis and reporting across daily, weekly and monthly cycles, supplying data and performance insights for quarterly dashboards and helping organise local operational meetings.
• Collaborate with internal teams to ensure effective communication and alignment.
• Escalate issues promptly and support timely follow‑up and resolution.
• Contribute to documentation and process‑improvement activities.
• Provide flexible administrative support for business projects as needed.

Required profile

• Strong administrative and organisational skills.

Required skills