Account Partner – SMB Restaurants (Uber Eats)

About the role

As an Account Partner for Uber Eats SMB restaurant partners, you will act as the primary advisor to help local eateries grow on the platform. You’ll work in a fast‑paced environment, navigating ambiguity and building long‑term relationships that directly impact both partners and Uber’s mission.

Key responsibilities

• Build and nurture long‑term partnerships with SMB restaurant owners.
• Manage partner portfolios using data‑driven insights to track KPIs and identify growth opportunities.
• Resolve merchant issues, unblock growth, and ensure high partner satisfaction.
• Adapt strategies to market dynamics and promote adoption of new features and marketing products.
• Collaborate with operations, marketing, and product teams to shape regional strategies.

Required profile

• Experience in account management, operations, sales or other customer‑facing roles.
• Proven ability to negotiate, handle high‑ambiguity environments, and pivot quickly.
• Strong data‑analysis mindset for portfolio lifecycle management.
• Fluency in the local market language and professional proficiency in English.
• High school diploma or equivalent.

Required skills

• Salesforce
• Google Sheets
• Excel

What we offer

• Potential bonuses, equity and a comprehensive benefits package.
• Hybrid work model – at least 50% of time in‑office unless approved for full remote.