Chat Operator – Remote

About the role

This fully remote position supports a partner company in Chile by monitoring and improving AI‑assisted chat interactions on large‑scale online platforms. You will help ensure high‑quality conversational experiences, intervene when needed, and contribute to the continuous refinement of automated responses.

Key responsibilities

• Monitor live chat conversations for extended shifts (8+ hours) to maintain smooth and appropriate interaction flow.
• Intervene in conversations to enhance clarity, tone, or response quality on behalf of AI companions.
• Track, evaluate, and analyze communication patterns between users and conversational agents.
• Assess AI‑generated replies, identifying strengths, weaknesses, and inconsistencies.
• Report technical or content‑related issues to support continuous improvement.
• Coordinate requests for supporting content such as images or videos aligned with user interaction needs.

Required profile

• Strong attention to detail and ability to stay focused on repetitive tasks.
• Methodical, disciplined approach to daily work.
• Good understanding of user behavior, basic customer psychology, and strong empathy.
• Interest in AI tools with a willingness to learn new systems.
• Fast learner with a proactive, growth‑oriented mindset.
• Strong written Russian language skills and good command of English.

Required skills

• Written Russian language proficiency.
• English language proficiency.

What we offer

• Fully remote, full‑time opportunity.
• Competitive base pay (communicated during recruitment).
• Performance‑based bonuses, including referral rewards up to $5,000.
• Exposure to AI‑driven communication systems and digital interaction tools.
• Opportunity to work in a structured, international environment.