Account Manager

About the role

Marcus Thomas is seeking an Account Manager to lead client growth and ensure the quality of services delivered for its Salesforce practice. The role is based in a hybrid setting serving our Buenos Aires and Santiago offices, and will act as the primary point of contact for assigned customers.

Key responsibilities

• Build and maintain strong, trust‑based relationships with clients, delivering measurable results.
• Guide clients in marketing automation, CRM, and lead‑generation decisions.
• Serve as a trusted resource, ensuring customer satisfaction and retention.
• Identify and pursue revenue‑growth opportunities within assigned accounts.
• Monitor account health, manage escalations, and analyze profitability.
• Stay current with Salesforce Marketing Cloud and Data Cloud product updates.

Required profile

• Minimum three years of experience in a digital marketing agency or similar environment.
• Strong communication and relationship‑building abilities.
• Proven track record of managing client accounts and delivering results.
• Confidence, integrity, and professionalism.

Required skills

• Salesforce Marketing Cloud (experience preferred).