Client Manager (Remote)

About the role

We are hiring a full‑time Project Manager to support a long‑standing POS and payment services company. The role focuses on keeping day‑to‑day office operations running smoothly, managing customer communication, handling internal tickets, and ensuring issues are resolved. The ideal candidate is proactive, independent, trustworthy, and comfortable taking ownership of daily operations.

Key responsibilities

• Manage and triage the company inbox, responding directly when appropriate and ensuring outstanding items are followed through to completion.
• Own and maintain Monday.com tickets, keeping statuses, notes, owners, and next steps accurate.
• Answer inbound customer calls and serve as the primary point of contact for day‑to‑day questions and requests.
• Handle initial troubleshooting for POS, payment processing, and other technical issues, escalating when necessary.
• Support new client onboarding, gathering paperwork, confirming required information, and moving customers through the setup process.
• Follow up with customers and internal team members to ensure open requests are completed.
• Manage scheduling, calendar‑related administrative tasks, and maintain the company’s marketing calendar.
• Document and improve processes as recurring customer and operational issues are identified.

Required profile

• 3+ years of experience in project coordination, office management, operations, customer support, or a similar role.
• Strong spoken English with clear pronunciation and confidence over the phone.
• Experience handling customer issues from initial request through resolution.
• Comfortable troubleshooting technical problems and learning unfamiliar software or systems.
• Highly proactive, patient, and level‑headed when dealing with upset customers.
• Trustworthy and able to take significant ownership of daily office operations.

Required skills

• Monday.com (or similar project/task management platform)
• Outlook and Microsoft Office suite
• Excel
• 3CX or similar business phone system (nice to have)