Customer Success Manager – Services

About the role

Mastercard is expanding its Services Customer Success team and is looking for a Manager, Customer Success to lead regional initiatives. The role focuses on helping priority customers derive maximum value from Mastercard network products, driving adoption, renewals and advocacy while supporting the broader ecosystem.

Key responsibilities

• Build and maintain strong partnerships with enterprise customers, understanding their business objectives and ensuring health and value realization during product launch and post‑sale phases.
• Identify optimization opportunities and articulate key performance indicators that drive customer value and strategic goals.
• Collaborate with cross‑functional teams—including Network Services, Account Management, Sales, Product, Technical Account Managers and delivery teams—to deliver the full value proposition of Mastercard network products.
• Lead three core areas: customer engagement, business growth, and technical/program readiness.
• Generate qualified leads for value expansion and provide feedback for product and process improvements.

Required profile

• Proven experience in a customer success or account management role within a B2B technology or payments environment.
• Demonstrated ability to work across multiple internal functions to deliver customer outcomes.
• Strong analytical mindset with a focus on driving measurable business results.
• Excellent communication and relationship‑building skills.

Required skills