IT Support Analyst – Remote

About the role

We are seeking an IT Support Analyst to join our internal Help Desk team. In this fully remote position you will provide technical assistance to users across the organization, helping them resolve issues quickly and efficiently.

Key responsibilities

• Assist professionals with technical problems via email, phone, and Jira.
• Troubleshoot computer hardware and software issues.
• Manage hardware procurement and inventory.
• Administer building security cards.
• Perform general office and hardware maintenance.

Required profile

• Minimum 1 year of experience in an internal Help Desk environment.
• Proficiency with Windows 10, macOS, Android, AWS, and networking concepts.
• Excellent verbal and written communication skills.
• Organized, detail‑oriented and able to work both independently and in a team.
• Capable of handling multiple projects simultaneously.

Required skills

• Windows 10
• macOS
• Android
• AWS
• Networking
• Jira

What we offer

• 100% remote work from anywhere.
• Competitive compensation in USD or local currency.
• Hardware and software setup for home office.
• Flexible schedule – create your own hours.
• Paid parental leave, vacation and national holidays.
• Innovative, multicultural environment with mentorship and growth opportunities.