Junior Support Engineer – Remote

About the role

We are looking for a Junior Support Engineer to join a fast‑growing AI‑driven digital validation platform serving life‑science organisations worldwide. This remote, contract position is ideal for an early‑career software engineer who enjoys debugging, problem‑solving, and interacting directly with customers to resolve technical issues.

Key responsibilities

• Learn and understand the company’s Next.js, React, Node.js and Supabase architecture.
• Investigate customer‑reported issues, reproduce bugs, and diagnose root causes.
• Use AI‑assisted development tools (e.g., Cursor) to trace errors and inspect code.
• Write clean, maintainable TypeScript code to fix bugs and improve stability.
• Contribute fixes across both frontend and backend systems.
• Communicate technical solutions clearly via customer‑facing emails.
• Provide empathetic, professional troubleshooting support.
• Collaborate with Product, QA and Engineering teams to prioritize fixes.
• Document common issues, solutions and troubleshooting processes in internal knowledge bases.
• Assist with monitoring, testing and continuous‑improvement initiatives.

Required profile

• Basic experience with JavaScript and TypeScript development.
• Familiarity with modern web technologies such as Next.js, React, Node.js, SQL databases and Supabase.
• Strong debugging, troubleshooting and problem‑solving abilities.
• Excellent written English communication skills.

Required skills

• JavaScript
• TypeScript
• Next.js
• React
• Node.js
• Supabase
• SQL databases