Office Operations Manager

About the role

The Office Operations Manager is responsible for overseeing daily office activities, supporting onsite employees, and maintaining effective communication with clients to ensure smooth staffing and service delivery.

Key responsibilities

• Review, verify, and submit weekly employee timesheets while tracking attendance, absences, permissions, and lateness.
• Coordinate with clients to confirm overtime approvals and manage related deductions.
• Respond promptly to employee and client inquiries, conduct regular one‑on‑one meetings, and monitor performance and well‑being.
• Send monthly employee feedback requests, track responses, and identify operational or HR concerns for escalation.
• Recommend Employee of the Month candidates and organize birthdays, office activities, and engagement initiatives.
• Provide clients with updates on attendance, performance, and scheduling; obtain approvals for vacations, schedule changes, and overtime.
• Manage office supplies, snacks, and daily logistics to keep the workplace organized and efficient.
• Troubleshoot minor IT issues, set up new hires’ computers and system access, and pre‑validate hours for payroll accuracy.

Required profile

• Proven experience in office administration or operations management.
• Strong organizational skills with the ability to handle multiple tasks and deadlines.
• Excellent communication skills for interacting with employees, clients, and leadership.
• Attention to detail in attendance tracking, timesheet processing, and payroll support.
• Ability to coordinate employee engagement activities and foster a positive workplace culture.

Required skills

• Basic IT troubleshooting (internet connectivity, hardware setup).
• Familiarity with timesheet and attendance management processes.