Renewals Account Manager

About the role

Clarivate is looking for a Renewals Account Manager to join its Renewal Sales Team in Santiago. The team supports a diverse portfolio of products used by academic, government and higher education research institutions, and reports to the Senior Manager, Renewal Sales. Renewals represent more than 90% of the business, so the role focuses on customer retention, renewal growth and expansion opportunities.

Key responsibilities

• Engage customers to identify renewal opportunities, understand their needs and provide exceptional support.
• Use product expertise to communicate value-added solutions that drive renewal and expansion.
• Build and maintain strong customer relationships with professors, deans, researchers, librarians and university leadership.
• Develop and execute renewal sales strategies aligned with business objectives.
• Create, update and analyse subscription, contract and renewal performance reports.
• Monitor market trends and product developments to maximise sales effectiveness.
• Achieve individual renewal and new business goals.
• Partner with outside vendors to support the full sales cycle when needed.
• Deliver accurate forecasts and renewal pipeline updates to leadership.
• Leverage and optimise sales tools and technologies.

Required profile

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• At least 5 years of sales, account management or renewal sales experience with a proven track record of managing customer relationships and achieving sales targets.
• Nice to have: experience in academic, government, higher education, research, publishing or information services sectors; experience managing subscription-based products and renewal portfolios; knowledge of customer retention strategies and contract renewal processes; experience partnering with external vendors; additional education in business, sales, marketing or a related field.

Work arrangement

• Full-time, permanent hybrid position based in Santiago.
• Primarily standard business hours, in the office 2 days per week, with occasional travel of about 10%.
• The team works autonomously with support, guidance and mentorship, and offers growth opportunities in Account Management, Customer Success and other commercial functions.