Associate Technical Support Specialist

About the role

Milestone Technologies is looking for an enthusiastic, service‑oriented Associate Technical Support Specialist to join its end‑user support team. This entry‑level position offers the chance to build foundational IT operations experience while assisting employees with everyday technology issues in a fast‑paced environment.

Key responsibilities

• Respond to user support requests via ticketing systems, chat platforms, email, and virtual support channels.
• Troubleshoot common hardware, software, and access‑related issues for laptops, desktops, printers, mobile devices, and collaboration tools.
• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
• Support multiple operating systems, including Windows, macOS, and ChromeOS.
• Deploy and maintain mobile devices such as iPhones, Android phones, and tablets.
• Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher‑level support teams.
• Document troubleshooting activities and follow established processes.

Required profile

• Enthusiastic and service‑focused attitude.
• Curiosity, adaptability, and professionalism.
• Strong desire to develop technical skills and grow within IT support.

Required skills

• Experience with Windows, macOS, and ChromeOS operating systems.
• Familiarity with iOS and Android mobile devices.
• Basic knowledge of VPN connectivity and remote support tools.
• Ability to troubleshoot hardware and software issues.
• Understanding of password reset and account access procedures.